Refund Policy

All return, exchange, store credit and monetary refund transactions processed through the website platform kosassale.it.com are governed entirely by the official terms and guidelines laid out within this dedicated Refund Policy section, covering every discounted Kosas Cosmetics clean makeup and skincare formulation sold at a consistent seventy percent reduction off standard retail pricing to our diverse global customer base that completes all purchase transactions exclusively using United States Dollar currency. Every shopper who completes a beauty product purchase via our website checkout system receives a universal sixty calendar day eligibility window for return submission that begins counting the exact calendar day our partnered logistics carrier partners record full successful delivery of the complete customer order to the shipping address provided during checkout procedures. This generously extended return eligibility timeline is intentionally structured to accommodate extended cross-border transit delays, delayed customer parcel collection schedules and gradual multi-day product testing cycles required to fully evaluate the wear performance, skin compatibility and cosmetic finish of our signature weightless makeup and skincare hybrid formulations that blend coverage benefits with nourishing skincare ingredients in a single product format. The most customer-centric core advantage embedded within our official return framework consists of fully complimentary return shipping for every eligible beauty product return submitted within the sixty calendar day eligibility period, eliminating all reverse logistics delivery expenses that regularly create financial barriers for shoppers initiating beauty product returns through competing international retail platforms and official brand-operated storefronts operating within the global clean beauty marketplace.

There are no minimum order value thresholds, restrictive product category exclusions or promotional purchase limitations that block customer access to our complimentary return shipping benefit and sixty-day return eligibility framework, meaning every single Kosas Cosmetics product listing hosted for sale across kosassale.it.com qualifies for full formal return processing with zero reverse delivery fees deducted from customer payment accounts upon return request approval. This broad universal return eligibility standard applies equally to limited-edition seasonal clean beauty bundles, clearance discounted complexion makeup staples, travel-sized mini skincare trial sets and full-size core daily-use cosmetic formulas all sold at the site-wide seventy percent off retail discount rate featured prominently across our website homepage and product listing pages. Every single return eligibility assessment conducted by our internal customer support and finance teams adheres to identical uniform product condition requirements applied without differentiation between United States domestic shoppers and international customers residing in foreign global territories, removing unequal regional return policy benefit structures frequently enforced by competing cross-border beauty retailers to create fully consistent, easy-to-understand return expectations for every visitor browsing and purchasing merchandise within our online store catalog. All monetary refund disbursements issued by our internal finance department following successful return merchandise inspection and formal return request approval are processed exclusively using United States Dollar currency matching the exact denomination of the original payment submitted by the customer during website checkout, with no foreign currency exchange conversion administrative fees subtracted from the final total refund balance transferred back to the shopper’s original payment method account.

To officially initiate any formal merchandise return request within the active sixty calendar day eligibility window following confirmed order delivery, every customer must submit a complete detailed written return application form through our designated official press communication email channel press@kosassale.it.com, where our dedicated returns coordination team reviews all submitted return requests sequentially in the exact order each written inquiry arrives within our email inbox system. Every submitted return application message must include the unique numeric order confirmation identification number generated during checkout completion, a clear written breakdown of all individual product unique item identifiers the customer intends to return, a brief descriptive explanation outlining the primary reasoning motivating the merchandise return submission and full contact information matching the name and email address linked to the original customer order file stored within our secure backend database. Our returns coordination team sends an automated acknowledgment email reply to the customer’s registered contact inbox within one full business day after receiving a complete formal return request submission through press@kosassale.it.com, containing detailed step-by-step instructions outlining proper merchandise repackaging procedures, pre-generated complimentary reverse shipping label documentation and clear guidance for dropping off return parcels with our partnered global logistics carrier locations accessible in every international destination territory our website serves.

All returned Kosas Cosmetics makeup and skincare merchandise must be repackaged within durable sealed outer shipping containers matching the protective packaging materials originally used to deliver the order to the customer’s residence, with all original product packaging boxes, cosmetic compacts, skincare bottle caps, instruction leaflets and accessory components included alongside the primary beauty formulation products being returned to our fulfillment facility for quality inspection processing. Our internal returns inspection team cannot fully validate return eligibility for any merchandise submitted back to our warehouse facility that arrives damaged, incomplete, opened beyond reasonable product testing use or contaminated with external skincare products, cosmetic items or environmental debris that renders resale of the returned formulation impossible for our retail platform operations. Reasonable product testing use for personal skin compatibility evaluation purposes is fully permitted within our return policy framework, including multiple full-face wear trials of complexion makeup formulas and multi-day topical application of skincare serums and treatment balms, however excessive product depletion that eliminates the majority of the original product volume purchased during checkout will result in partial refund calculation adjustments proportional to the remaining usable cosmetic quantity present upon warehouse inspection completion.

After the customer drops off their fully repackaged return parcel with our contracted logistics carrier service using the complimentary pre-generated reverse shipping label provided via email from press@kosassale.it.com, tracking identification numbers for all return transit shipments are automatically generated and forwarded to the customer’s registered email address to allow continuous live monitoring of the returned merchandise’s transit journey back to our central fulfillment warehouse inspection station. Once the return parcel physically arrives at our facility and our dedicated returns inspection staff completes comprehensive visual and volume quality verification of all submitted returned beauty items, our internal finance team initiates formal refund processing following the standardized five to ten consecutive business day disbursement timeline maintained uniformly for every fully approved return request processed through our website platform. Every completed refund transaction is routed back to the identical original payment processing method utilized by the customer during checkout completion, including credit card accounts, debit card balances and authorized digital payment service wallets, with no alternate payment channel redirect options available for issued refund balances under the official terms outlined within this Refund Policy section.

Formal exchange requests submitted by customers in place of full monetary refund disbursements follow identical eligibility rules, complimentary reverse shipping provisions and merchandise condition inspection standards established for standard return submissions, with all exchange inquiries required to be sent as detailed written formal requests to press@kosassale.it.com within the sixty calendar day return eligibility window starting from confirmed order delivery date. All exchange requests must clearly specify the exact replacement product unique item identifiers the customer wishes to receive in exchange for their returned merchandise, alongside the original order confirmation number and full customer contact matching the stored order file information within our secure backend systems. After our inspection team approves the returned exchange merchandise and confirms compliance with all product condition eligibility standards, our fulfillment team begins processing packaging and shipment assembly for the requested replacement beauty products following our standard one to three business day fulfillment processing schedule, with our permanent global free shipping benefit applied fully to all exchange replacement parcels sent out to the customer’s designated delivery address with zero supplementary freight charges added to the original order balance. Every exchange replacement shipment follows the unified six to twelve day global transit timeframe outlined within our separate Shipping Policy documentation, with automated tracking identification numbers emailed to the customer’s registered contact inbox immediately after carrier pickup confirmation for the replacement parcel.

Our internal administrative and finance teams retain full operational authority to deny formal return or exchange request submissions that fail to meet any of the uniform eligibility criteria laid out throughout this Refund Policy section, including return applications submitted after the sixty calendar day eligibility window expires, merchandise returned in incomplete, damaged or excessively depleted condition following warehouse inspection, return inquiries sent through unauthorized third-party email channels outside of the designated press@kosassale.it.com communication inbox and return requests submitted without complete supporting order identification information required to locate the original customer purchase file within our backend database systems. In every instance where a return or exchange request receives official denial from our internal review team, a fully detailed written explanation outlining the specific policy compliance violations resulting in the request rejection is sent directly to the customer’s registered email address through the press@kosassale.it.com communication channel within two full business days after inspection review procedures conclude at our fulfillment warehouse facility. Customers retain the ability to submit additional supporting photographic evidence or clarifying written statements responding to the denial explanation correspondence within five consecutive business days to request secondary manual review of their return application by our senior returns management team, with all secondary review outcomes finalized and communicated back to the customer via the same official press email channel.

We do not offer partial refund compensation for minor cosmetic surface imperfections, subtle color shade differences visible between digital website product photography and physical received merchandise formulations or individual personal dissatisfaction with the texture, finish or wear performance of our clean makeup and skincare hybrid products, as all product color swatches, ingredient breakdown descriptions and texture characteristic explanations are clearly displayed on every product listing page hosted across kosassale.it.com prior to customer checkout completion to fully inform purchasing decisions before payment submission. Every shopper visiting our platform has unlimited opportunity to review comprehensive product detail content, ingredient transparency statements and customer review feedback posted to each individual beauty product listing to evaluate formulation suitability for their unique skin type, tone and cosmetic preferences prior to placing any purchase order, eliminating valid grounds for partial refund compensation claims based solely on subjective personal dislike of purchased Kosas Cosmetics clean beauty formulations that fully match all product descriptions published on our website catalog pages.

All customer return and exchange request records, associated return parcel tracking history documentation, warehouse merchandise inspection notes and finalized refund disbursement transaction receipts are securely archived within our encrypted backend database infrastructure for a minimum retention period of ninety calendar days following full completion of the return processing workflow, allowing our administrative support team to retrieve full historical return file details for follow-up customer inquiries submitted through press@kosassale.it.com long after the original return request has reached full final resolution. Archived return data storage protocols fully align with all user data protection standards outlined within our separate Privacy Policy section of this official website documentation, ensuring all personal customer contact information, payment method records and order history details associated with return submissions remain fully encrypted and protected against unauthorized external data access at all times while stored within our internal secure server systems supporting the kosassale.it.com retail platform.